Culturally Responsive Community Services

Culturally Responsive Community Services

Action Area

Improving Aboriginal and Torres Strait Islander health and wellbeing

Strategic Direction

Person centred services and care

Priority Actions

Improving Aboriginal health and wellbeing; Supporting better, safer care

Target Population

Community service organisations


The Victorian Government Department of Health and Human Services Korin Korin Balit-Djak:

Aboriginal health, wellbeing and safety strategic plan 2017–2027 provides an overarching framework for action to improve the health, wellbeing and safety of Aboriginal Victorians.

The health and human services system is complex and can be difficult to navigate; it can also be a culturally unsafe place for Aboriginal people.

The cultural responsiveness of mainstream health and human service providers is critical in ensuring that Aboriginal people receive respectful, high-quality care with greater access and choice.

This project recognises that all health and human services across the Frankston Mornington Peninsula have a responsibility to deliver services to local Aboriginal people and communities that are culturally safe, culturally responsive and free of racism.

This work aims to 1 – increase cultural capacity and cultural responsiveness across the non-Indigenous services sector by supporting participating organisations to adopt policy and practice in line with the Aboriginal culturally informed addendum to the Human Services Standards evidence guide; and 2 – develop and strengthen partnerships between Aboriginal communities and non-Indigenous community service providers.

Contact: Rodney Mackintosh,